Are you ready to take the lead on innovative customer transformation? We are recruiting a Senior Product Owner for our leading client as they re-imagine their customer service journey. This role is completely remote and offers an excellent pension, a generous holiday package and a wide-scale benefits scheme.
Using Agile and Waterfall methodology, you will lead a team as strive to improve their customer journeys, while working through a step-by-step roadmap to implement large-scale exciting change.
Reporting to the Head of Product, the Senior Product Delivery Lead will be responsible for:
- Taking ownership and responsibility for the Product Roadmap
- Communicate all digital updates effectively to the wider business
- Liaising with suppliers and stakeholders ensuring all product meets brand/legal guidelines and is delivered to budget and on-time
- Demonstrating commercial awareness when it comes to digital product objectives & performance
- React & respond effectively to data insights with scope to action necessary improvements
To be considered for the role of Senior Product Delivery Lead, you will need the following skills & experience:
- Product Management experience from a previous similar role
- Experience of working with AWS (Amazon connect)
- Experience or certificate in Agile Scrum
- Web analytical skills, eg. Google Analytics, Power BI
- Strong verbal & written communication skills across all levels
- Proficient in Microsoft team collaboration tools
- A passion for the creation and development of engaging customer journeys!
The role itself…
The Senior Product Delivery Lead will work within a dedicated team to produce dramatic change for a unique and diverse company. The role is integral to the new product delivery methodology currently being pioneered and for Customer Transformation. Product Owners are the key to a shift to Rapid Delivery culture across the organisation. You will be solely responsible for the value of the product that they are building including the strategy and the prioritisation of the product roadmap.
What the company is like…
Our client prides themselves on valuing their employees and their customers. They have made significant investments in their systems and processes to ensure that they deliver world-class service. As the new Senior Product Manager, you will have the opportunity to make a real change to the digital customer experience.
How do you apply…?
Sound interesting? Get in touch with Nick at Niche Recruitment or click apply now!