We have an exciting opportunity for an IT Support Analyst to join a well-established and exciting business, whose UK office is based in the lovely city of Oxford.
Working as part of a wider European Team and reporting into the Head Office in Munich this is a diverse and exciting IT Support position.
The company is looking for someone who has very strong IT/Tech knowledge and a genuine passion for providing exceptional customer service. The IT team is a friendly and tight-knit team and IT Support is a key role in that team.
Responsibilities of an IT Support Specialist:
- providing internal support for our office and users. We'll rely on your phenomenal customer service, dedication to teamwork and expert knowledge of current software and hardware technologies to keep our team running successfully.
- You will provide support, assist with technology projects, and perform the day-to-day responsibilities of making sure our users are well taken care of.
- As well as providing on-site hardware support to the local Oxford team, you will also be working in the wider team on a ticketing system to provide IT support to the European offices.
What we are looking for in an IT Support Specialist:
- Two or more years experience including utilisation of industry-standard ticketing and tech support system; installation, configuration and troubleshooting various business-related applications; printer and copier configuration and maintenance; iPhone, iPad and Android support; A/V and conference room technology installation and support; and wired/wireless network configuration and problem-solving
- Microsoft Office 365, Active Directory, Windows and MacOS administration required
- PC/Mac Imaging, Confluence/JIRA/SharePoint or PowerShell experience preferred
- Ability to work calmly and efficiently in potentially adverse conditions, meeting tight deadlines, and handling pressure to solve problems quickly
How to apply…?
If you are interested in finding out more and feel you have the relevant skills and experience required, please get in touch with Nick at Niche Recruitment 01793 230469 or apply now. Please note we can only consider applications from candidates who have the right to work in the UK.