Are you a detail-oriented, confident individual with a passion for delivering exceptional customer service? If you thrive in a fast-paced environment and enjoy working as part of a team, this 12-month maternity cover opportunity as an Internal Sales Administrator could be the perfect fit for you.
This fixed-term role offers the chance to work as part of a friendly and supportive team, ensuring seamless order processing and outstanding customer care. From initial enquiry to final delivery, you’ll take ownership of orders, working closely with internal teams to ensure customer satisfaction every step of the way.
Based in a welcoming office environment in Calne, this full-time role offers a base salary of £25,000, with the opportunity to achieve incentive bonuses. Working hours are Monday to Thursday, 8.30am to 5.15pm, with an early 5.00pm finish on Fridays.
As an Internal Sales Administrator, your responsibilities will include:
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Answering customer enquiries via phone and processing quotations and orders with accuracy.
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Providing exceptional customer service, ensuring all information is communicated effectively.
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Taking ownership of orders, from entry on SAP to final delivery.
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Liaising with Production to resolve any potential issues with sales orders.
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Generating and sending quotations promptly, following up as necessary.
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Issuing order confirmations and ensuring customer acknowledgement.
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Partnering with the external sales team to ensure customer quotes are prepared and sent promptly to ensure satisfaction.
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Working closely with Procurement to manage outstanding orders and provide updates to customers.
The role of Internal Sales Administrator requires the following qualifications and skills:
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Prior experience in a sales or customer service environment is an advantage, though we also welcome applications from candidates with retail or hospitality experience looking to transition into a corporate setting.
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Confident, articulate, and enthusiastic communication skills.
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Familiarity with CRM or order processing systems, such as SAP Business One, is advantageous but not essential.
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A customer-centric mindset.
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Minimum GCSE Grade C or 4/5 (or equivalent) in Maths and English.
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Sales training or telephone sales experience is desirable.
About the Role...
As Internal Sales Administrator, you will report to the Sales Manager and play a crucial role in ensuring the efficiency and effectiveness of the sales operations. Working within a collaborative and supportive team, your responsibilities will span from handling sales calls and order processing to providing administrative support to the wider sales team. This role is fully on-site, enabling you to work closely with colleagues and maintain excellent communication.
About the Company...
Based in Calne, our client is one of the UK’s leading manufacturers in their sector and has set the standard within their industry for over 50 years. Following the recent acquisition of another company, they are focused on further growth, expanding their market share and customer reach while building on their strong reputation. With a positive, proactive culture, every team member champions a hands-on approach and is truly passionate about their role within the business.
How to Apply...
If this 12-month maternity cover opportunity sounds like your perfect next role, apply now! Alternatively, contact Niche Recruitment to find out more.