Lead on the vision and strategy for Content and Design of this household name brand in this new position. As the complete digital design and content authority, you’ll lead a talented team to create engaging, aesthetically pleasing, informative customer facing web content that will be accessed by millions of customers.
You’ll bring the customer journey to life by reimagining and designing creative aspects to ensure best-in-class customer experience. This role offers a generous holiday allowance, a bonus scheme, and a range of other unique and enviable company benefits.
Your role as Customer Experience Design Lead will include:
- Completely owning the content plan, signing off on all final digital content.
- Developing and delivering exemplar customer facing web design and content strategy.
- Governing a talented team of digital experts with visionary leadership to reimagine the customer journey through creative aspects.
- Being accountable for stakeholder engagement across the company through design and marketing/comms channels
- Act on insights and analytics from customer data, optimising through a test and learn approach.
- Championing accessibility, customer satisfaction, and brand perception through design and content.
We would love to hear from you if you have the following:
- Excellent and demonstratable leadership skills – with the ability and communication skills to collaborate and motivate teams.
- Demonstratable experience in a similar role.
- Experience of working in a matrix organisation with complex stakeholder management.
- An expertise in Sear Engine Optimisation (SEO) and Content Management Systems.
- A strong understanding of how to maintain and develop a digital brand identity and tone of voice through content and design.
The role itself:
This role is a key figure head in a household name company that provides an essential service to millions of customers across the UK. As you lead your team to create top tier design and content, you’ll be the authority on the look and feel of the customer journey through a digital experience. Under your guidance, your team will flourish and continue to grow as digital design experts. This position is a fantastic opportunity for an individual ready to take the next step in their career and steer the ship of an already best-in-class digital team to even greater achievements.
What the company is like…
Our client prides themselves on valuing their employees and their customers. They have made significant investments in their systems and processes to ensure that they deliver world-class service. This company provides an essential service to millions of customers in the UK. With a focus on making a greener future through their business decisions, they encourage their customers to do the same. With a focus on inclusion, diversity and rewarding their staff, you will benefit from fast-tracked career development, flexible working arrangements and enviable benefits.
Sound interesting?
Get in touch with Nick at Niche Recruitment or click apply now!